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Goodwill-Suncoast Updates Retail Stores with IBM POS Systems and Synchronics Software from Second Street Solutions

ST. PETERSBURG, FLA. (June 20, 2001) - Following the model of profit-based retailers, Goodwill Industries-Suncoast, Inc. is pursuing technology solutions to improve customer service throughout its 10-county region. Goodwill-Suncoast selected technology consulting firm Second Street Solutions,Inc., based in Sarasota, Fla., to install IBM SUREPOS 500 touch-screen checkout systems and Synchronics CounterPoint retailing software in 18 Goodwill-Suncoast retail stores and two Goodwill Weigh & Pay Outlet stores.

Goodwill stores are among the first retail applications for the IBM SUREPOS 500 systems, which are widely used in the hospitality industry. Connected to a Wide Area Network (WAN) linked to Goodwill-Suncoast's headquarters in St. Petersburg, the new system will speed customer transactions, monitor sales trends, accurately track inventory and perform seamless sales reporting to Goodwill's finance and accounting offices. Until now, sales reporting from each store was a manual accounting process that required numerous steps.

"Goodwill's mission to assist people with disabilities in becoming self-sufficient relies on the successful and efficient operation of our retail stores," said R. Lee Waits, president and chief executive officer of Goodwill Industries-Suncoast, Inc. "The installation of POS systems in our stores is an important factor in fulfilling our value proposition - to deliver greater value with higher quality customer service, including faster response times," he said.

Now online are Goodwill's St. Petersburg store at 10596 Gandy Boulevard and the Largo store at 1406 South Missouri Ave., with Ocala and Tampa stores next in line. All stores in the region are to be equipped by the end of 2001.

Goodwill stores sell donated clothing, housewares, furniture and other merchandise to help fund Goodwill's numerous human service programs. Goodwill-Suncoast stores are located in St. Petersburg, Tampa, Brandon, Brooksville, Crystal River, Dade City, Holiday, Lakeland, Land O'Lakes, Largo, Ocala, Plant City, Port Richey, Ruskin, Sebring, Spring Hill, Tarpon Springs and Winter Haven.

Sarasota-based Second Street Solutions, Inc., a certified IBM Business Partner, installs and supports best-of-class accounting, retailing, e-commerce, financial reporting and customer relationship management systems for businesses throughout Florida and Georgia.

Goodwill Industries-Suncoast, Inc., headquartered in St. Petersburg, Fla., is the largest nonprofit organization in Central Florida, serving the people of 10 counties. The mission of Goodwill-Suncoast is to improve the quality of life for people with disabilities or other barriers to employment by providing them tools to achieve self-sufficiency. The agency operates 18 retail stores as well as a variety of employment and training programs, five subsidized housing complexes, a residential training center and two community corrections facilities. In both 1999 and 2000, Goodwill-Suncoast ranked first among 181 U.S. and Canadian Goodwills for the number of clients placed in jobs.

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